Delivery & Returns

UK DELIVERIES

A charge of £5.95 will apply. Your order will be delivered by The Royal Mail, using a first class, tracked service. Usual delivery time is 1-3 business days. This may may change during busy times.

If you are not home at the time of delivery, the postal service will leave a card saying that they have attempted to deliver. You will then be able to rearrange delivery.

DELIVERIES WITHIN EUROPE

£12.95 flat rate per order, regardless of number of items or weight.

Your purchase will be a tracked delivery, delivered by your local postal service. Usual delivery time is 2-5 business days. European countries are defined by the Royal Mail at http://www.royalmail.com/international-zones#europe

If you are not in, the postal service will leave a card saying that they have attempted to deliver. You will then be able to rearrange delivery with the local postal service. All our products are shipped from the UK. Any import or customs duties liable or incurred are the responsibility of the customer.

Further information can be found at http://www.royalmail.com/personal/international-delivery/international-tracked-signed

DELIVERIES TO THE REST OF THE WORLD

£15.95 flat rate per order, regardless of number of items or weight.

Your purchase will be a tracked delivery, delivered by your local postal service.

Usual delivery time is in approx 5-10 business days.

If you are not in, the postal service will leave a card saying that they have attempted to deliver. You will then be able to rearrange delivery with the local postal service. All our products are shipped from the UK. Any import or customs duties incurred are the responsibility of the customer.

Further information can be found at http://www.royalmail.com/personal/international-delivery/international-tracked-signed

RETURNS AND REFUNDS

If for any reason you are not satisfied with your purchase, please return it to us within 21 days from the date of purchase, for an exchange, replacement, or a full refund. The item must be returned in its original condition, complete with original packaging and tags and should be accompanied by a completed Returns Slip. If you did not receive a Returns Slip with your delivery, you can download and print one here download and print one here.

Please allow up to 14 days from the time we receive the returned goods for us to process any refund due. This may change during busy periods.

FREE UK RETURNS SERVICE

If you are returning items from within the UK, we offer a Free Return service. Please follow the link  http://www.royalmail.com/track-my-return/create/1124

Please allow up to 14 days from the time we receive the returned goods for us to process any refund due, this may change during busy periods 

CHARITY RETURNS

Recycle your old Tootsa clothes – You can also use our free returns service to send us your old Tootsa clothes. These will be collected at our warehouse and donated to one of the charitable organisations Tootsa works with, in exchange you will receive 10% off your next Tootsa order! 

You can download and print the returns form here.

INCORRECT OR MISSING ITEMS

Tootsa Macginty makes every effort to ensure that the items that you receive are in fact the items that you ordered. Unfortunately, from time to time, errors can be made in the packaging and delivery process.

If the item you have received is not what you ordered, please return it to us in its original condition and we will forward you the correct item as quickly as possible. We will also refund the cost of returning the incorrect item to us.

If there is an item missing from your order, please get in touch by email at [email protected] and we will endeavour to correct any error made as quickly as possible.

FAULTY OR DAMAGED ITEMS

If your item is faulty or damaged, please contact us at [email protected] and provide evidence of the damage. We will send a replacement item as soon as possible.

RETURNING ITEMS

Please allow up to 14 days from the time we receive them for us to deal with any returned items and process any refunds due. This may change during busy periods. Any returned item is your responsibility until it reaches us and we cannot be responsible for items that do not arrive at our warehouse. 

If you are returning items from within the UK, we offer a Free Return service. Please follow the link http://www.royalmail.com/track-my-return/create/1124

The address for all Returns is:

Tootsa MacGinty c/o ILG

Units 2C & 2D Gatwick Gate Ind. Estate

Charlwood Road,

Lowfield Heath, Gatwick

RH11 0TG, UK

RETURNS FORM

If you did not receive a Returns Slip with your delivery, you can download and print one here.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our Returns Policy.

CONTACT TOOTSA

If you have any questions regarding Deliveries and Returns please contact us at [email protected]. If you would like a callback, please provide a contact telephone number in your email to us and we will aim to call you within 24 hrs.